/ Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective
/ Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing
/ Stays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local market
/ Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager
Job responsibilities
/ Ensures team’s motivation and cohesion to reach the Boutique’s goals
/ Acts as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessary
/ Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles
/ Promotes a positive, inclusive, and supportive work environment in line with group’s values
/ Contributes to the successful onboarding of newcomers
/ Acts as Team leader in the absence of the Boutique Manager
/ Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence
/ Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
/ Defines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines
/ Leads the team to develop long-term relationships with clients
/ Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…)
/ Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
/ Plans and participates to events in line with brand strategy and guidelines
/ Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing…) with full autonomy
/ Ensures compliance with internal control policies
/ Supervises the store expenses and maintenance
/ Shows proactivity to challenge and improve processes
Profile
HARD SKILLS
/ Management experience in a luxury retail environment
/ Mastery of selling skills
/ Mastery of sales KPIs
/ Knowledge of Brand DNA & history
/ Knowledge of Brand Collections
SOFT SKILLS
/ Creative business driver, results-oriented
/ Client-centric mindset, focused on recruiting new clients and growing the active client base
/ Excellent interpersonal and communication skills
/ Able to effectively lead a team, able to coach and develop a high-performing team
/ Agile manager, able to multi-task in a fast-paced environment
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