Customer Insight Lead – Permanent OpportunityLondon, Bristol or Edinburgh | Hybrid (3+ days in office)35 hours per week | Full-timeBand: Senior Expert
An established Financial Services organisation is seeking a strategic and forward-thinking Customer Insight Lead to shape how customer data is used to influence business decisions at every level. Supporting a customer base of over 750,000 people across the UK, this organisation is dedicated to removing barriers and improving access to everyday independence through smart, inclusive solutions.
What You’ll Be Doing
- Own and deliver the customer insight strategy, aligning it to organisational goals and customer needs.
- Build and mentor a team of Insight professionals, elevating insight capabilities across the business.
- Lead the development of segmentation, VOC programmes, customer research, and dashboard reporting.
- Be the champion of evidence-based, customer-led decision making across departments.
- Communicate insights with impact – ensuring the “last mile” of insight lands and drives action.
- Drive innovation in tooling and techniques, from AI to agile research approaches.
- Engage senior stakeholders and represent Insight in leadership forums.
- Oversee the performance and value delivered by external research partners.
What We’re Looking For
- Proven experience leading insight teams and influencing strategic decisions.
- Strong people leadership and project management across multiple channels and stakeholders.
- Skilled in research methodologies, dashboard creation, customer segmentation, and behavioural data.
- Ability to translate complex analysis into clear, commercially relevant narratives.
- A curious mindset, comfortable with innovation and new technologies.
- Degree educated in a relevant field (e.g., statistics, behavioural science, research).
- Experience in agile environments and collaboration with cross-functional teams.
Why Join?
This is a high-impact role in an organisation committed to making a real difference in people’s lives – one that values curiosity, inclusion, and strategic thinking.You’ll enjoy a compelling benefits package that includes:
- Generous pension contributions
- Private Medical Insurance
- 28+ days holiday with flexible options
- Hybrid working & wellbeing support
- Discount schemes, development tools, and more
Inventum Group is acting as an Employment Agency in relation to this vacancy.
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