Product Management Director

We are seeking a passionate, experienced product leader to drive the continued success of Salesforce’s market-leading Field Service product. Focus is on the EMEA region (Europe, Middle East, & Africa).

Responsibilities:

1. Drive product adoption of Salesforce Field Service (SFS) through the creation of scalable processes and assets.
2. Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives.
3. Own the engagement strategy for the Field Service Product team with the SFS ecosystem in EMEA.
4. Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media.
5. Deliver regular enablement content to support customer success and adoption of key capabilities (e.g., Asset Service Management, Scheduling & Optimization).
6. Evangelize innovation (e.g., Agentforce agentic AI solutions) in the context of Field Service.
7. Feed strategic customer requirements into the Product team.
8. Drive resolution of strategic customer requests.

Key Competencies:

1. High energy and passion for the job.
2. 5+ years of Field Service / Customer Service domain experience with a focus on asset service management, scheduling and optimization, or mobile workforce management.
3. Experience presenting to C-suite executives.
4. Strong organizational and analytical skills, excellent written and oral communication skills, including experience in high-level business discussions.
5. Experience in gathering and transforming customer needs into product requirements and operational solutions.
6. B.S. degree (Computer Science, MIS or related degree preferred).

Desired Skills and Experience:

1. Experience building and implementing field service solutions.
2. Salesforce Admin, Service Cloud Consultant, and Field Service Consultant Certifications.

Experience in one or more key industry verticals such as manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare.

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