Director: Head of Commercial (Retail)

Job Description

Director: Head of Commercial (Retail) — Driving Growth for a Global Retail Leader

We are looking for a Director: Head of Commercial (Retail) to lead and elevate our retail business. You will be responsible for shaping and executing a customer-focused retail strategy that delivers sustainable sales growth and drives profitability across our entire store network.

Your Impact

• Define and lead the retail strategy, aligning commercial goals with an exceptional customer experience.
• Drive top-line growth through optimized product offering, pricing, and in-store execution.
• Strengthen operational excellence while managing and protecting costs.
• Identify new opportunities for growth, from store portfolio evolution to untapped revenue streams.
• Collaborate closely with key teams — Operations, Commercial, Marketing — to deliver seamless and effective execution.
• Inspire and influence customer behaviour — encouraging them to step out of their homes to enjoy a complete experience combining dining, and entertainment.

What You Bring

• Proven leadership experience within a multi-site retail environment.
• Strong track record of delivering commercial impact and margin improvement.
• Strategic mindset paired with operational agility.
• Deep understanding of customer behaviour and how to convert it into sales.
• A bold, creative, and out-of-the-box thinker, with the ability to bring our purpose to life and redefine what retail can offer

This is a unique opportunity to shape the future of a global retail brand, influence strategy at the highest level, and make a lasting commercial and customer impact

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